Shipping policy
Shipping Policy
This Shipping Policy applies to orders placed on https://furyourshome.com, operated by Veloceon Inc, doing business as Furyours.
Order Processing
Standard products are typically processed within 2–5 business days after payment is confirmed. Customized or personalized products are typically processed within 3–7 business days. Processing times do not include weekends or public holidays, and may be longer when order details require confirmation.
Shipping Origin
Orders are fulfilled and shipped from Yiwu, Zhejiang, China.
Shipping Destinations and Estimated Delivery
We currently ship to the United States, Canada, and Australia. Typical delivery estimates after dispatch are:
United States: 8–18 business days
Canada: 8–18 business days
Australia: 8–18 business days
Remote delivery areas may require additional transit time. Delivery dates are estimates only and may be affected by customs clearance, carriers, weather, holidays, or other circumstances outside our control.
Shipping Fees
We offer free standard shipping for destinations available at checkout. No separate standard-shipping charge is added for these currently supported destinations.
Tracking
When tracking is available, we will send a shipping confirmation email with tracking details after dispatch. Carrier tracking can take time to update.
Customs, Duties, and Taxes
Prices are shown in USD and do not include applicable sales taxes. Where required, taxes are calculated at checkout based on the delivery address. Orders ship from China; customs duties, import taxes, VAT/GST, brokerage fees, and other destination-country charges may apply and are the customer's responsibility unless expressly stated at checkout.
Address Accuracy
Please provide a complete and accurate delivery address. Contact hello@furyours.com as soon as possible if a correction is needed. We will try to help, but changes cannot be guaranteed once an order has been processed or shipped.
Lost, Delayed, or Damaged Packages
If a package is significantly delayed, lost, or arrives damaged, contact hello@furyours.com with your order number and relevant photos or details. For damaged items, please contact us within 7 days of delivery.
Split Shipments
Some orders may be shipped in separate packages and may receive more than one tracking number.
Contact
For shipping questions, email hello@furyours.com. We aim to reply within 1 business day.